No-Show Policy

No-Show Policy

We have implemented a Rescheduling, Cancellation, & No-Show Policy which enables us to better provide the highest level of veterinary care to all our patients.

It is very important that you call 24-hours in advance to cancel or reschedule your appointment. By providing us notice of a cancellation or a need to reschedule, we may be able to accommodate other patients in need with your appointment slot.

New Clients

We require new clients to prepay for their pet’s physical exam as a deposit when the appointment is scheduled. We require a 24-hour notice to cancel or reschedule your pet’s appointment. If the appointment is canceled or rescheduled within 24 hours of the appointment the deposit is forfeited. Additionally, we require appointments to be confirmed via text or phone by 4pm the day before the appointment. Failure to confirm will result in your appointment to be released to another pet in need. In the event a new client no-show on their first appointment, along with the forfeiture of the initial deposit we will require prepayment for any future exams at the time of scheduling.

Existing Clients

We require a 24-hour notice to cancel or reschedule your pet’s appointment. Additionally, we require appointments to be confirmed via text or phone by 4pm the day before the appointment. Failure to confirm will result in your appointment to be released to another pet in need.

We understand there may be times when unforeseen circumstances occur, and you may not be able to keep your scheduled appointment. If there are (2) two no-shows in a 12-month period, then we will require that you prepay for your pet’s future exams as a deposit at the time of scheduling. Prepayment is non-transferable or refundable for same day cancelations or reschedules.

Surgery

We require a deposit when a surgical procedure is scheduled. We require 48 hours’ notice to cancel or reschedule a surgical procedure. Cancelation outside of 48 hours notice will result in forfeit of your deposit.

You may contact East Longmeadow Animal Hospital via phone, text, or email at the number below. Should it be after business hours you may also leave a voicemail.

Phone – 413-788-9657
Email – elahcrew@gmail.com

Please notify the hospital 24-hours in advance with any appointment changes.