COVID-19 Reopening Guidelines
Beginning March 21st, 2022, we are updating our covid curbside policy. Our new protocol will be limited to two family members present in the hospital with their pets for their Doctor’s visit. We will require each family member to wear a mask inside and during their appointment. Please note that Dr. Maas’s appointments will remain curbside at this time. All technician appointments will remain curbside. We are still processing payment transactions and medication pickups curbside via phone. If you do not want to wear a mask, then we will be prepared to perform your appointment curbside. Please see our check-in procedure below.
- When you arrive for your appointment please text or call 413-788-9657 to let our client service representative know that you have arrived and relay which parking spot you are in and your cell phone number. Our lobby will remain closed at this time.
- Now that you have checked in, please have your phone ready and a veterinary technician will be calling you to obtain your pet’s medical history.
- When the Dr.is ready for your pet’s exam a technician will signal you to come inside with your pet.
- Once the exam and treatments have been completed, a technician will guide you and your pet out to your vehicle along with any food or medications.
- Please remain in the parking lot and a customer service representative will be calling you to complete the checkout procedure and collect payment. We will email you your receipt.
Please note that we have multiple Dr.’s and appointments going on throughout the day. If a pet was brought in before yours it is likely for another Dr or Technician appointment. We ask for your patience and understanding.
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Read the Latest Up to Date Information Regarding the Coronavirus
In light of all the news regarding the Coronavirus (COVID-19) outbreak, we wanted to share some information with you.
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Face Covering Guidance
In line with the updated CDC face covering guidance, Massachusetts will rescind the current face covering order and the Massachusetts Department of Public Health will issue a new face covering advisory that goes into effect on May 29, 2021. The guidance advises non-vaccinated people to continue wearing face masks and to continue distancing in most settings. It recommends that fully vaccinated individuals no longer need to wear a face covering or social distance indoors or outdoors, except in certain situations.
Under the advisory, face coverings will still be mandatory for all individuals on public and private transportation systems (including rideshares, livery, taxi, ferries, and transportation stations), in healthcare facilities, and in other settings hosting vulnerable populations, such as congregate care settings.
Beginning June 21, 2021, Our new protocol will be limited to two family members present with their pets for their Dr visit. We will require each family member to wear a mask inside and during their appointment. Owners are to remain inside their vehicles and text when they arrive and tell us which parking space they are in. A Technician will call you to come inside for your appointment when a room is available.
If a family member does not want to comply with our updated policy, then the appointment will remain curbside, and your pet will be examined by the Dr inside while family members remain in their vehicle.
All technician appointments will remain curbside. We are still processing payment transactions and medication pickups curbside via phone. Please continue to call or text upon arrival.
Have a question?
Use the form below to send us a message! A member of our team will get back to you as quickly as possible. If you need immediate assistance, please give us a call at 413-788-9657.