New Clients

• We require new clients to prepay for their pet’s physical exam as a deposit when the appointment is scheduled. We require a 24-hour notice to cancel or reschedule your pet’s appointment. If the appointment is canceled or rescheduled within the 24-hour window your deposit may be used at the next scheduled appointment or a refund will be issued. Same day reschedule or cancelations with prepayment is non-transferable or refundable.
• In the event a new client no-show on their first appointment, along with the forfeiture of the initial deposit we will require prepayment for any future exams at the time of scheduling.

Existing Clients

• We understand there may be times when unforeseen circumstances occur, and you may not be able to keep your scheduled appointment. If there are (2) two no-shows in a 12-month period, then we will require that you prepay for your pet’s future exams as a deposit at the time of scheduling. Same day reschedule or cancellations with prepayment is non-transferable or refundable.

You may contact East Longmeadow Animal Hospital via phone, text, or email at the number below. Should it be after business hours you may also leave a voicemail.

Phone: 413-788-9657
Email: [email protected]

Please notify the hospital 24-hours in advance with any appointment changes.