Rescheduling, Cancellation, & No-Show Policy


We have implemented a Rescheduling,Cancellation,& No-Show Policy which enables us to better provide the highest level of veterinary care to allour patient.

It is very important that you call 24-hours in advance to cancel or reschedule your appointment.By providing us notice of a cancellationor a need to reschedule, we may be able to accommodate other patientsin needwith your appointment slot.

New Clients

  • We require new clients to prepay for their pet’s physical exam as a deposit when the appointment is scheduled. We require a 24-hour notice to cancel or reschedule your pet’s appointment. If the appointment is canceled or rescheduled within the 24-hour window your deposit may be used at the next scheduled appointment or a refund will be issued. Same day reschedule or cancelations with prepayment is non-transferable or refundable.
  • In the event a new client no-show on their first appointment, along with the forfeiture of the initial deposit we will require prepayment for any future exams at the time of scheduling.

Existing Clients

  • We understand there may be times when unforeseen circumstances occur, and you may not be able to keep your scheduled appointment. If there are (2) two no-shows in a 12-month period, then we will require that you prepay for your pet’s future exams as a deposit at the time of scheduling. Same day reschedule or cancellations with prepayment is non-transferable or refundable.

You may contact East Longmeadow Animal Hospital via phone, text, or email at the number below. Should it be after business hours you may also leave a voicemail.

Phone: 413-788-9657
Email: [email protected]

Please notify the hospital 24-hours in advance with any appointment changes.

Because they aren’t just a pet… they’re family.


572 North Main Street
East Longmeadow, MA
Click here for directions.


Mon-Fri: 8:00am – 5:00pm
Sat: 8:00am – 12:00pm
Sun: Closed


Phone: 413-788-9657
Fax: 413-788-0776
Email[email protected]

Have a question?

Use the form below to send us a message! A member of our team will get back to you as quickly as possible. If you need immediate assistance, please give us a call at 413-788-9657.

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