We have implemented a Rescheduling,Cancellation,& No-Show Policy which enables us to better provide the highest level of veterinary care to allour patient.
It is very important that you call 24-hours in advance to cancel or reschedule your appointment.By providing us notice of a cancellationor a need to reschedule, we may be able to accommodate other patientsin needwith your appointment slot.
- We require new clients to prepay for their pet’s physical exam as a deposit when the appointment is scheduled. We require a 24-hour notice to cancel or reschedule your pet’s appointment. If the appointment is canceled or rescheduled within the 24-hour window your deposit may be used at the next scheduled appointment or a refund will be issued. Same day reschedule or cancelations with prepayment is non-transferable or refundable.
- In the event a new client no-show on their first appointment, along with the forfeiture of the initial deposit we will require prepayment for any future exams at the time of scheduling.
- We understand there may be times when unforeseen circumstances occur, and you may not be able to keep your scheduled appointment. If there are (2) two no-shows in a 12-month period, then we will require that you prepay for your pet’s future exams as a deposit at the time of scheduling. Same day reschedule or cancellations with prepayment is non-transferable or refundable.
You may contact East Longmeadow Animal Hospital via phone, text, or email at the number below. Should it be after business hours you may also leave a voicemail.
Please notify the hospital 24-hours in advance with any appointment changes.
Have a question?
Use the form below to send us a message! A member of our team will get back to you as quickly as possible. If you need immediate assistance, please give us a call at 413-788-9657.